Resume

Chronology

  • • Partner with the UX team to inform designs for new features. Reviewed usability studies for redesign of new interface, wrote requirements for developers

    • Create affinity diagrams for two products with 275 and 135 observations respectively from customer feedback sessions

    • Analyze and synthesize over 20 hours of customer interviews

    • Active in the application of Design System on a legacy product

    • Collaborate with cross-functional teams, including product marketing, customer success, sales, operations to plan and build new features

    • Collaborate in team-based environments with offshore colleagues

  • previous positions: Sr. Quality Improvement Facilitator, Sr. Health Data Analyst

    • Organized and co-led participatory workshop to reorganize and standardize teamwide file structure of 300,000+ files among 60-person team

    • Simplified and redesigned contract-wide project management tool using human-centered design principles including iteration and stakeholder interviews

    • Designed a linked Measure Specifications Guide for evaluation metrics which became the most downloaded resource of contract

    • Developed dashboards to visualize contract performance and KPIs

    • Co-led technical development project of 37 iterative releases and nearly 600 user stories

    • Acted as Quality Assurance Engineer for 3-year complex database project. Wrote 90+ bug reports and provided suggestions for user experience (UX)

  • • Collected, coded and analyzed data including descriptive statistics in Excel and SPSS

    • Performed data management and cleaning. Developed data collection tools, including the Delphi method and REDCap

    • Performed statistical analysis for research studies, including sensitivity and specificity, Chi-square and non-parametric tests

    • Created a corporate library of 1,500 articles in Zotero. Enriched metadata through custom taxonomy and tagging. Trained users

  • • Design and facilitate workshops and courses, teaching adults aged 18 to 80+ to not be afraid and to have fun and discover themselves with writing

    • Teach in both live and virtual settings and private coaching

    Lynn Wagner Teaching

Experience by function

  • • Champion of end users and customers with accrued 8+ years working with developers to produce effective software solutions on schedule

    • Energetic, organized, detail oriented problem-solver certified in agile with wide experience managing projects in dynamic start-up environments

    • Disciplined yet creative manual tester – I am patient and like to break things

  • • Simplified and redesigned contract-wide project management tool using human-centered design principles for Centers for Medicare and Medicaid Services (CMS).

    • Designer and key content developer of a Field Guide to antibiotic stewardship in outpatient settings, cited in The Joint Commission accreditation requirements for ambulatory heath care settings.

    • As research assistant provided data analysis for health services research studies of CDC and AHRQ centered on quality improvement using lean in anatomic pathology department.

    • Maintained HIPAA-compliant data sets in accordance with IRB regulations. Assured accuracy of project data. Generated tables, charts and graphs for research manuscripts and quality improvement projects.

  • • Lead project contact for Library of Congress National Digital Library Program contract. Responded to RFP’s for digital scanning projects in excess of $3MM per year. Developed workflows, procedures and tracking systems for 770M+ digital files.

    • Performed literature reviews

    • Created a corporate library of 1,500 articles in Zotero. Enriched metadata through custom taxonomy and tagging. Trained users

    • Wrote program specifications for all in-house software developed for scanning of library materials, including troubleshooting from beta to release. Wrote software documentation, developed training materials, trained technicians.

    • Primary client contact for major scanning projects including National Library of New Zealand, Columbia University, Harvard, MIT, and institutions in Canada, Israel and Belgium.

  • • Design and facilitate workshops and courses, teaching adults aged 18 to 80+ to not be afraid and to have fun and discover themselves with writing

    • Teach in both live and virtual settings and private coaching

    Lynn Wagner Teaching

    • Assisted in product development for how to draw kit. Wrote, designed and edited two illustrated instruction books.

    • Worked as Database Marketing Manager for a small women’s college

Skills

  • Interviews

  • Surveys

  • Heuristic Evaluation

  • Design Thinking

  • Journey Mapping

  • Card Sorting

  • Competitive Analysis

Product Management

  • Product Planning

  • Problem Definition

  • Feature Prioritzation

  • Agile, Lean